Returns & Exchanges

Due to the perishable nature of our freshly roasted coffee beans, we cannot accept returns on food products, but we are committed to ensuring your satisfaction with every brew. If there is an issue with your equipment order or if your coffee arrived damaged, please follow our streamlined return process below.

Return Process

• 1.
  Contact Support

  Email our roasting team within 14 days of receipt with your order number and a brief explanation of the issue.

• 2.
  Verification

  For damaged goods or quality concerns, please attach a clear photo of the packaging and the roast date label on the back of the bag.

• 3.
  Return Authorization

  Once approved, we will provide a return shipping label for equipment or confirm the dispatch of a replacement coffee delivery.

• 4.
  Resolution

  Refunds for non-perishable hardware are processed within 5 business days, while replacement beans are prioritized in our next roasting cycle.